Frequently Asked Questions

Get answers to some of the most frequently asked questions about Chimney Trail here.
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What should I do if I need help?

What should I do if I'm having thoughts of suicide or self-harm?

If you or someone you care about are in crisis or considering suicide, confidential support is available. Please contact emergency services or a crisis hotline in your area right away.

In the United States, use the National Suicide Prevention Lifeline:

They provide confidential support 24/7 for anyone in suicidal crisis or emotional distress.

Remember, you are not alone. There are people who want to help you through this moment.

Our curriculum is not designed to provide urgent support or immediate intervention. Reaching out to these services can offer you the immediate care and intervention that is vital during these times.

I'm feeling extremely depressed/anxious. What should I do?

If you’re feeling depressed or anxious, reaching out for professional support is a vital first step.You can start by talking to a healthcare provider or mental health professional.

Scope and Limitations

Is your cognitive behavioral theory curriculum a substitute for professional therapy or medical advice?

No, our Cognitive Behavioral Theory (CBT) curriculum is designed as a preventative educational resource to support mental well-being. It is not intended to replace professional therapy or medical advice. It provides general information, techniques, and strategies based on CBT principles aimed at promoting healthier thinking and behavior patterns. Our program is suitable for individuals seeking to enhance their mental wellness proactively.

Our curriculum does not constitute professional medical or psychological treatment. If you are experiencing mental health challenges, we strongly recommend seeking the advice and services of qualified healthcare professionals. Our curriculum should not be used as a diagnosis or treatment for any medical or psychological condition. Always consult a healthcare provider for personalized medical advice and treatment options.

Can your curriculum help me with my mental health diagnosis?

Our curriculum is intended as a preventative educational resource to support general mental well-being, using principles derived from cognitive behavioral theory. It is not intended to treat, diagnose, or manage any mental health disorders or conditions.

While our resources may offer strategies that individuals find helpful in managing stress and promoting mental wellness, they are not a substitute for professional medical evaluation, diagnosis, or treatment.

If you have or suspect you have a mental health diagnosis, we strongly advise consulting with a qualified healthcare professional who can provide personalized care tailored to your needs.

Should I stop seeing my therapist if I feel better using your curriculum?

Our curriculum is intended to complement your overall mental wellness strategy, not replace the professional guidance provided by a therapist or other healthcare provider.

If you're currently seeing a therapist and find our resources helpful, that's great news! However, decisions about changing or ending therapy should always be made in consultation with your therapist or healthcare provider, who understands your unique circumstances. They can provide personalized recommendations based on a comprehensive understanding of your individual mental health needs.

Will this curriculum work for everyone?

Our cognitive behavioral theory-based curriculum is designed to provide general strategies and knowledge aimed at supporting mental well-being. Decades of research have shown cognitive behavioral tools to be effective across cultures, ages, genders, you name it! But there is no one-size-fits-all toolkit.

Just as individual experiences with mental health can vary greatly, so too can the effectiveness of any single educational resource. Our curriculum offers valuable insights and tools for many individuals, but it is not a one-size-fits-all solution and it is not designed to address specific mental health conditions or replace professional advice.

We encourage users to view our curriculum as one component of a comprehensive approach to mental wellness and to seek professional guidance for personalized support as needed.

Will completing your curriculum provide me with a certification or qualification in cognitive behavioral therapy?

Our curriculum is designed to educate individuals on the principles of cognitive behavioral theory as a means to support personal mental well-being.

Our curriculum does not confer a professional qualification or certification of any kind. Completing our curriculum is intended for personal growth and understanding and should not be considered equivalent to professional training or certification by accredited institutions.

If you are interested in pursuing a career in psychotherapy or seeking professional qualifications, we recommend contacting accredited educational institutions or professional bodies in the field of psychology and mental health.

How do I know if your curriculum is right for me?

Our curriculum is crafted to provide educational content aimed at promoting mental well-being and introducing users to cognitive behavioral strategies. It might be right for you if you are looking for ways to proactively support your own, your team's, or your family’s mental health and wellness through education and practical exercises.

While these tools have been shown through decades of research to be effective in addressing a range of mental health conditions, it is important to understand that our curriculum is not tailored to individual needs or specific mental health conditions.

If you have concerns about your mental health or are looking for personalized advice, we strongly advise consulting with a healthcare professional. They can provide guidance tailored to your individual circumstances and help determine the most appropriate resources or interventions for your needs.

General Information and Services

How do I reset my password or retrieve a lost password?

There’s no need to worry about remembering a password! Every time you log in, a One-Time Password (OTP) will be sent to your email account. Simply enter the OTP to access your account. If you don’t receive the OTP, please check your spam or junk folder, or contact our support team for assistance. If you need further assistance, don’t hesitate to contact us at info@chimneytrail.com.

How do I buy this for my organization?

If you are interested in buying Chimney Trail Health’s CBT Waypoint Curriculum, please contact our support team at info@chimneytrail.com. 

You can also book a seminar using the following link, Book Seminar.

Placing bulk or corporate purchases.

If you’d like to inquire about a bulk or corporate purchase, shoot us a note at info@chimneytrail.com.

What are the benefits of the Chimney Trail Health Training Program?

Imagine feeling confident in your ability to handle any challenge life presents. Chimney Trail Health was designed to give you that peace of mind.

Chimney Trail Health exists to help you build resilience and emotional durability. We do this with a Cognitive Behavioral Theory training program, which draws on tools tested in rigorous research trials and has been vetted by highly trained psychologists from some of the top universities in the United States.

Your training course includes a curriculum of five training kits, which we refer to as Waypoints. We ship one of the five kits each quarter over a 12-month period. Each Waypoint guides you through a self-led CBT activity that addresses 2 of the 10 most common cognitive distortions, or biases.

Last but not least, you are joining a community. It takes a village and you have one here at Chimney Trail Health. Our online portal provides access to tools and resources to help you master cognitive behavioral tools. And, with our interactive Waypoint Kits, you can share your journey with colleagues or family to help support your local tribe too!

What ages are your Waypoint Kits suitable for?

Our content is designed for people of all ages. Extensive research shows that people of all ages can benefit from learning and applying Cognitive Behavioral Theory (CBT) principles.

CBT is used in child and therapy, increasingly taught in many school wellness programs, and has been shown to help prevent and treat mental health concerns and to increase wellness.

How does buying Waypoint Kits help the community?

We are facing a clear and present crisis when it comes to our collective mental health.

The combination of having to hunker down to withstand the worst shocks of COVID, social media giants creating applications to specifically arrest our attention, and important social organizations experiencing bankruptcy and record low levels of participation has left many dealing with heightened levels of stress, anxiety, and depression. We have a DUTY to step in.

Chimney Trail Health is one tiny part of the arsenal of intervention we deserve. If you find a better way to address this pending crisis, call us on the phone and we'll start working on that instead. In the meantime, this CBT training curriculum is the most scientifically-vetted answer available.

We introduce fun, resilience-building activities, all centered on outdoor engagement. Age is not a limiting factor for anyone. The unscripted nature of wilderness spaces coupled with the process of planning, discussing, doing, and revisiting the memory of a shared adventure is like giving yourself armor against anxiety and depression.

It's not a panacea, but it's pretty darn close. These connections to each other and novel spaces make us human. Without them, of course, we're lost.

Let's get back to basics. Start with yourself!

Community benefit is a natural, happy outcome. And yes...Chimney Trail Health also gives back to selected charitable organizations specializing in the support of military and mental healthcare research.

Can I buy a kit for myself or someone else?

We currently do not have an offering for the general public. If you are interested in Chimney Trail Health's Waypoint Curriculum, please contact your HR department or Command staff and encourage them to reach out to us at info@chimneytrail.com.

How do I book a speaking engagement?

If you are interested in booking a speaking engagement, you can do so by using the following link, Book Seminar.

Order Corrections and Issues

I attended the Chimney Trail Health training seminar and want to sign up for the Waypoint Set.

If you attended a Chimney Trail Health seminar and want to sign up to receive the Waypoint Kits, please contact your HR department or command to receive the first kit. After receiving the first kit, follow the instructions included to sign up for the remaining 4 kits.

I received the first box, but I can’t find where to sign up for the rest of them.

If you have received the first box titled “Time Travel” there is a gift card inside with instructions for how to activate your Chimney Trail account through our website. Scan the QR code with your phone and it will take you to the correct checkout page. Use the code provided to get the remaining kits for free!

The QR code is not working.

If the QR code is not working, please follow this link: Finish Your Training. You will see a product page. Add the CBT Training to your cart and proceed to the checkout page.  You will not be charged or be required to provide any credit card information. Add the discount code you were given during the training seminar or in the first kit you received. This code will remove all costs from your cart and you will be able to submit the order for $0.00!

Shipping and Delivery Queries

I made a mistake on my shipping address. How do I correct this?

You can update your shipping address anytime by logging into your personal account. Or, feel free to send an e-mail to info@chimneytrail.com. We’re here to help.

How much does shipping cost?

Shipping is included in the contracted cost of the product. We use large domestic carriers including UPS and the US Postal service for delivery of individual Waypoint kits to users.

Can you ship to a P.O. box?

Yes, we ship to P.O. boxes.

Where do you ship to?

We ship to all of the lower 48 states, all U.S. military installations, and, under certain conditions, to international corporate locations. If your organization is based outside the continental United States, overseas shipping charges may apply. Please contact us to discuss your specific needs.

If you have specific shipping inquiries, please reach out to us at info@chimneytrail.com, and we'll explore the options available for you.

When will you ship my order?

We will ship the first Waypoint kit in your set of 5 shortly after the introduction seminar. Following the first kit, we will send you one of your remaining Waypoint kits each quarter. Kits 2, 3, 4, and 5 will coincide with planned seasonal shipments in March, June, October, and December.

How long does delivery take?

Standard shipping in the continental U.S. takes 3–8 business days.

Where is my Waypoint kit?

Drop us a line at info@chimneytrail.com we’ll look into this for you. Not to worry, we’ll get this sorted out.

Are you able to guarantee delivery dates?

Generally, due to unpredictable carrier delays and natural events, we cannot guarantee delivery dates.

Accessibility

How can I access Chimney Trail Health’s curriculum materials if I use a screen reader?

Our curriculum documents are designed to be fully compatible with screen readers. We follow WCAG 2.2 guidelines to ensure that all text is properly structured, images have descriptive alternative text, and any interactive elements are accessible. If you encounter any difficulties, please contact our Customer Support team for assistance.

Are the Chimney Trail Health curriculum documents accessible to individuals with visual impairments?

Yes, our curriculum documents are designed with accessibility in mind, ensuring that individuals with visual impairments can navigate and understand the content. We use high-contrast text, clear font choices, and descriptive headings to make the documents easier to read. Additionally, we provide alternative text for images and ensure compatibility with screen magnifiers.

Can I navigate the curriculum documents using only a keyboard?

Absolutely. Our website and curriculum documents are designed to be fully navigable using just a keyboard. We have implemented proper tab orders, keyboard shortcuts, and focus indicators to ensure that all interactive elements can be accessed without a mouse. This is part of our commitment to meeting WCAG 2.2 AA standards.

Do the curriculum documents include alternative text for images and graphics?

Yes, all images and graphics in our curriculum documents include alternative text (alt text) that describes the content of the image. We understand that this is crucial for users who rely on screen readers to interpret visual elements.

Are there captions or transcripts available for any multimedia content in the curriculum?

We currently do not have multimedia content available. However, any multimedia content we develop, such as videos or audio recordings, will be accompanied by captions or transcripts. We strive to make all aspects of our curriculum inclusive.

How do you ensure that your curriculum documents are accessible to people with cognitive disabilities?

We take several steps to ensure that our curriculum is accessible to individuals with cognitive disabilities. This includes using plain language, providing clear and consistent navigation, breaking down information into manageable chunks, and avoiding overly complex sentences or jargon. If you find our materials are not meeting your needs, please let us know via email at info@chimneytrail.com.

What should I do if I encounter an accessibility issue with the curriculum documents?

If you experience any accessibility issues with our curriculum documents, please reach out to our Customer Support team at info@chimneytrail.com. We take accessibility seriously and are committed to resolving any issues promptly. Your feedback is invaluable in helping us improve the accessibility of our materials.

How do I know if the curriculum documents meet my specific accessibility needs?

We strive to create documents that meet a wide range of accessibility needs. However, if you have specific requirements, we encourage you to review the materials and let us know if there are any areas where we can improve. Our team is here to make any necessary adjustments to ensure the curriculum is fully accessible to you.