Shipping policy

We offer flat-rate shipping to the lower 48 states, as well as FPO, APO, and DPO addresses. Unfortunately, we do not offer shipping to Alaska, Hawaii, or international destinations at this time.

If your shipment arrives damaged, we’re sorry to hear that! Please email us at info@chimneytrail.com, and we’ll arrange a replacement.

If any items are missing from your order, we’ll send you a replacement at no extra charge. If something is missing, reach out to info@chimneytrail.com for further assistance.

If you’ve moved, you can update your shipping address anytime by accessing your account dashboard.

You will receive an email notification once your order has shipped, along with tracking details. You can always log into your account to check the status of your shipment.